I – INTRODUCTION
SNC EVOK is a partnership with a capital of €326,480, whose registered office is located at 46 rue Pierre Charron, 75008 Paris, registered with the Paris Trade and Companies Register under number 809 374 994, intra-Community VAT number FR42809374994 – Tel.: +33 (0)1 58 12 03 03, extension no. 4, Communication & Marketing Department – website: www.evokcollection.com.
EVOK offers visitors to the “EVOK BOUTIQUE” section (hereinafter referred to as the “Site”) the opportunity to purchase EVOK gift vouchers offered for sale.
II – SCOPE
These General Terms and Conditions of Sale (hereinafter referred to as the “General Terms and Conditions of Sale”), which specify in particular the terms and conditions relating to orders, payment, delivery by email, collection and any applicable refunds, apply to all sales of gift vouchers concluded through the Site.
These terms govern sales made through the Evok Collection Boutique, boutique@evokcollection.com, between an individual acting for non-commercial purposes and SNC EVOK.
Evok Collection reserves the right to modify these General Terms and Conditions of Sale at any time, without retroactive effect on sales and orders already completed or in progress. Evok reserves the right to modify and update these terms of sale at any time, it being specified that the applicable General Terms and Conditions of Sale shall be those in force on the date on which the order is definitively and unequivocally placed by the client and formally accepted by the latter.
Consequently, the client acknowledges having read the General Terms and Conditions of Sale before placing an order. For each order placed through the Site, the client must confirm their acceptance of the General Terms and Conditions of Sale by ticking the box “I have read and accept the General Terms and Conditions of Sale of the EVOK online boutique”. Validation of the order therefore constitutes acceptance of these General Terms and Conditions of Sale without restriction or reservation. They may be saved electronically and/or printed by the client.
III – ORDERING
The client may place an order directly through the website: www.boutique.evokcollection.com
Gift vouchers selected by the client are added to the Cart. The Cart may be viewed and modified at any time in the section located in the upper right-hand corner of each page. The client may verify the details of their order by clicking on “Order” in the Cart section. The order details summarise the type, price and quantity of the gift vouchers ordered.
An order summary will be sent to the client immediately by email to the address provided by the client. In this regard, the client expressly accepts the use of email by EVOK to communicate the summary of the order. By saving and/or printing this email, the client retains proof of the order, which EVOK recommends keeping. The client is also advised to inform EVOK immediately of any errors and/or omissions contained in this summary.
Any modification made to an order by the client after the EVOK Boutique has confirmed the order is subject to EVOK’s prior approval, depending on its constraints and capabilities.
IV – GIFT VOUCHERS
The EVOK Boutique takes special care in presenting each gift voucher on the website and provides its description, amount or included services, price and the payment methods accepted by the EVOK Boutique.
Gift vouchers offered on the Site may correspond to:
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a fixed or customisable amount, which may be used at the relevant hotel in accordance with the conditions stated on the gift voucher;
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an experience comprising a predefined selection of services at the relevant hotel.
Each gift voucher is associated with the Evok Collection hotel specified on its product page and on the gift voucher itself.
Unless otherwise specified on the product page, gift vouchers are valid for twelve (12) months from the date of purchase.
The services offered are subject to availability at the relevant hotel and may require advance booking.
Minor errors may appear on the Site, which the client acknowledges and accepts. It should also be noted that photographs presented on our website are non-contractual.
However, in the event that a gift voucher does not comply with its description on the Site, EVOK undertakes to correct the error.
V – PRICE
Prices stated on the website are indicated in euros, inclusive of all applicable taxes, and take into account the applicable French VAT rate where relevant. Any change in the applicable rate may be reflected in the price of the gift vouchers when the order is placed. The price of each gift voucher will also be displayed in the “Cart” section before the order is confirmed.
Orders are payable in euros by bank card: CB [Carte Bleue], VISA, AMERICAN EXPRESS or MASTERCARD. The client’s bank card will be debited on the day the order is confirmed. EVOK reserves the right to modify prices at any time without prior notice. However, the prices applicable to each order are those in force on the date on which the order is definitively and unequivocally placed by the client and formally accepted by the latter.
The gift voucher will only be issued once full payment has been received from the client.
VI – AVAILABILITY
Gift voucher offers and prices are valid for as long as they are displayed on the Site.
Where a gift voucher relates to one or more predefined services, its use remains subject to availability at the relevant hotel.
Holding a gift voucher does not guarantee the availability of a service or reservation on a specific date.
EVOK reserves the right to change the gift vouchers and prices offered on the Site at any time without prior notice, it being specified that the gift vouchers offered for sale and their corresponding prices shall be those applicable at the time the order is placed and validated by the client.
VII – DELIVERY AND COLLECTION OF GIFT VOUCHERS
Gift vouchers purchased through the Site may, depending on the option selected when placing the order, be delivered digitally or collected in physical format from the relevant hotel.
Digital gift vouchers
When the client selects the digital format, the gift voucher is sent by email to the address provided when placing the order, once payment has been confirmed.
The client must ensure that the email address provided is accurate and complete.
EVOK cannot be held responsible for failure to receive a gift voucher resulting from an incorrect email address provided by the client.
Collection at the hotel
When the client selects collection, the physical gift voucher will be made available at the relevant Evok Collection hotel.
The gift voucher may be collected directly from the hotel in accordance with the arrangements specified in the order confirmation email or communicated by the hotel.
Physical gift vouchers are not shipped by post.
VIII – RIGHT OF WITHDRAWAL AND REFUNDS
The client has a right of withdrawal, which may be exercised without having to provide any reason, within fourteen (14) days from the conclusion of the contract, in accordance with applicable legal provisions.
Any request to exercise the right of withdrawal must be sent to EVOK Customer Service at the following address:
Where the legal conditions governing the right of withdrawal are met, any refund will be made in accordance with applicable legal provisions.
The right of withdrawal may be subject to specific conditions where the performance of a service begins, at the client’s request, before the expiry of the statutory withdrawal period.
Where the gift voucher has already been used, in whole or in part, the possibility of exercising the right of withdrawal or obtaining a refund shall be assessed in accordance with applicable legal provisions and the terms of use of the relevant gift voucher.
Except when exercising the statutory right of withdrawal or where otherwise provided by law, gift vouchers are non-refundable and cannot be exchanged for cash.
IX – RESPONSIBILITIES
The gift vouchers offered comply with current European legislation. EVOK cannot be held responsible for failure to perform the contract in the event of force majeure, flooding, fire, total or partial disruption or strikes, health emergencies, particularly those affecting transportation and/or communication services.
EVOK cannot be held responsible for the beneficiary’s inability to book a service on a specific date when that service is unavailable, provided that the gift voucher can be used during its validity period in accordance with its terms of use.
X – DATA PROTECTION
The EVOK Boutique takes special care in protecting your personal data and makes every effort to respect this right.
EVOK undertakes to process personal data collected in accordance with applicable data protection regulations.
Data collected when placing an order is used in particular for processing the order and payment, issuing and delivering the gift voucher, and managing the customer relationship.
Further information regarding the processing of personal data and the exercise of data protection rights is provided in the Privacy Policy available on the Site.
XI – INTELLECTUAL PROPERTY
The intellectual property rights attached to the products sold on the Site are and remain the exclusive property of Evok. All rights of use are exclusively reserved for Evok. Under these conditions, no person is authorised to reproduce, exploit, distribute or use, for any purpose whatsoever, even partially, any intellectual property rights without Evok’s prior written consent. The Evok trademarks and logos are registered trademarks. Any unauthorised reproduction therefore constitutes an infringement.
XII – SETTLEMENT OF DISPUTES
The following provisions apply to customers of the establishment, i.e. persons who have a contractual relationship with the establishment and are considered consumers within the meaning of the French Consumer Code.
Mediation
Having referred the matter to the Company’s Customer Service department in accordance with the procedures set out in these General Terms and Conditions and, in the absence of an agreement or satisfactory response from the department within 60 days, the client may, with a view to resolving the dispute amicably, refer the matter free of charge to the consumer mediator responsible for the Company.
Consumer mediator:
AME Conso
11 Place Dauphine
75001 Paris
France
Telephone: +33 (0)9 53 01 02 60
Website: www.mediationconso-ame.com
Non-professional customers within the meaning of the French Consumer Code, understood as legal entities not acting for professional purposes, may also refer their dispute to the consumer mediator under the same conditions.
Customer Service email: boutique@evokcollection.com